ISP Reviews by Herve Nuttall

Our wifi was due to start almost 3 weeks ago, and, despite spending well over 7 hours on live chat or on the phone to their customer services, I have no idea as to when our wifi will work. We raised a complaint the day the wifi didn't to Onestream's technical and complaint department, at which I was asked to send pictures of the front and back of the router, plus the master socket. Over the last two weeks Onestream claim that either we never sent them, or they have lost the pictures, so we had to send them again. In two weeks, 7 hours of phone calls and live chats, that is all Onestream has been able to do. The refuse to take any responsibility, the refuse to help, they refuse to provide any solutions, the refuse to give you a timeframe as to when it might work, and keep billing you, despite the very thing they are meant to provide not working! I have been passed around from customer services, to the technical department, to the complaint department, with no one caring, helping, answering any of my questions, keeping to their promises, I could go on and on and on. I have asked to have my contract cancelled, in response they say this cannot happen as an investigation needs to happen, but they refuse to tell me what is going to be investigated and how long it will take. For anyone who has experienced the same as me, please raise it with Ofcom. This company is an utter shame, thei