ISP Reviews by iD 0 i D G 3

So far I have not been pleased with anything that Sky broadband have given.

I have been calling for 3 months straight and I still have the same issues.

First of all the modem/router they send you is horrible unless you live in a house with 3 rooms. I live in a modern detatched house with walls made out of paper and I'm getting 30% signal strength and 99% to 2 neighbours on my laptop a couple rooms away.
I have asked for a new router and they do not stock any other routers. I have asked for just a stand alone modem so I could use my old router, they do not stock these either. If I was to go buy my own modem/router, they would not be able to give me any broadband support.

Second of all is the issue with latency. I game with friends online that are just streets away from me and I get lag. This is wired so it's nothing to do with my signal strength.

Thirdly I get nasty lag spikes and frequently the connection will drop out, again nothing to do with signal strength as I'm wired at this time.

There has been many other issues but I have either sorted them myself (being an I.T Technician) or they have finally managed to resolve the problems. I wasn't even getting near the download speed I should've been when I first signed up, I had to call up to recieve what I was paying for instead of some 2nd hand connection.

The 3 problems above I have been chasing up for 3 months often having to wait 15 minutes to get to 1st line tech support, then a further 45 minutes for the customer solutions team. When they say they will call you back in up to 72 hours, that often means 5 to 7 days.

Signing up to sky broadband was just a case of calling up, to upgrade sky broadband is just a case of calling up.
To cancel sky broadband you have to go through agro, right a letter that has to be posted (not e-mailed) then wait for a reply.

All in all utter rubbish. I can't understand why sky are even allowed to have a broadband service