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The following page displays a list of all the broadband ISP reviews posted by LouiseR (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by LouiseR

 Sky Broadband (Broadband Fixed Line)
Posted: 17th Jan, 2018    By: LouiseR
Title: Be warned
I live in France (yes I know these are reviews for the UK) and if you are considering moving here do NOT assume Skydsl will be the answer to your internet. I am not technical in any way so I read what I could about satellite broadband and looked carefully (so I thought) at the Skydsl website. Realised I couldn't follow everything so rang them. A very helpful sales person talked my requirement through and recommended the 'L' package suitable for families. There are 3 of us in the house, 3 phones, 1 Mac, 1 laptop and 2 kindles plus a Firestick that will not work for Amazon programmes in France but OK for third party things already downloaded, like Netflix.

From the moment we set up the satellite, we had problems. Intermittent internet, slow speeds and it was impossible to stream anything, so no Netflix or YouTube.

I rang about 6 times to ask for help. Twice, technical staff made me do a series of speed tests over a space of time and email the results. Never showed more than 3.5Mb at any time of day. The package is for up to 24Mb. I repeatedly asked how many other people were in my contention ratio and never had an answer. One technical person told me that there was nothing wrong with the system and if I didn't like it I should cancel my service. (There is no contract, luckily). Another solution offered was to change to a 'Professionsl' package at 299€ a month!!! And finally I have been told by a sales person that satellite is not suitable for streaming and you can't use it for Netflix or YouTube.

I also had a TV gizmo from them to attach to the satellite dish to pick up programmes from the Astra satellite. I was not aware that I would also need a decoder, which I bought, to find that we still cannot tune in anyway!!

I have cancelled with Sky but it had cost me 250€ for the hardware and delivery and I just know there will be an argument about a refund and the cost to return the hardware. I will stand my ground as EU law states they have to pay because the system didn't work.

I feel mislead but also confused. Say there is the full 50 households in my contention ratio, then they must all be having problems. Surely Sky would be getting complaints from them all? I have pointed out their website is misleading when it says it is a suitable package for families. If you cannot stream then it is not a family package!!

I am frustrated, angry, disappointed and feel an idiot for being mislead.

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