ISP Reviews by Malik

Yesterday midday I had my service installed ,leaving Virgin Media. I connected all my devices, including my security system, to my new router without any issues.
Comparing the coverage and speed test around the houses( using same mobile handset) between virgin media( still running) and community fiber, I found that the virgin media service was significantly better .
Speed test:
While standing next to routers, community speed was less than half what they promised, virgin was about what I signed up for.
The community fiber struggled to load the speed test page in one of the rooms on the 1st floor and when happened it ended with 0.09 M/S download speed, while the virgin network test gave 239.9 M/S download speed.
Wifi Coverage:
Virgin service wins big time. My security cameras stopped working due to weak or no signal.
Loss of connection:
There was a drop in service in the middle of the night, I could tell from the failure of my security system.
When I called customer service on the installation day prior to arrival of the engineer, they kept chasing for good reviews and feedback and kept sending links to their trustpilot page. ONLY THE GOOD REVIEWS MATTER TO THEM.
Not sure what impacts the service and makes it the worst service ever, it could be the main line, or the equipment they use (router and optical network terminal) and I think that would be it.