ISP Reviews by miket82

Changed from BT to Zen for cost 12 months ago. Since then we have gone through 3 of their routers. Customer service (a term I use under advice) tells me as our contract has gone beyond 12 months if we want a new router we will have to pay for one. From them £109, direct from Thomson £78. Customer service, when this price difference is pointed out to them, say our service our price. OK, my money my choice get knotted. Now await the MAC code, maybe up to 10 days but as we have no service anyway there is nothing to lose. Bt have agreed to provide the same service at the same price. No choice is there? BT, welcome back.
Will never return to ZEN even if large amounts of money were offered.

Daughter one has Virgin. Service down, 1 week to fix.
Daughter two has Sky. Service down, 2 weeks to fix.
Work has Zen. Service down 2 weeks to date, no idea when they will fix not that it matters now as we are changing to BT. See earlier post.
I have always used BT, apart from a brief period with Demon back in the mid nineties. Service down 3 times in 15 years, time to fix, immediate response and have never left without fixing. Need I say more.
Lesson, you get what you pay for. BT are not the cheapest I know that but when I need service I get it and do not get shifted from pillar to post as they atempt to avoid the problem and blame someone else.
Oh yes, forgot to mention it. I work in I.T networks so do have some understanding of how the systems work, or not, as the case may be.