ISP Reviews by newtonseye

I have been with Zen since may 2003 and generally find them ok.

But raising a fault is a bit hit and miss. My usage of broadband has increased from about 5gb a month to around 25gb a month, this is mainly due to streaming video and high bandwidth websites.

I have been migrated to the 21cn service which has reduced the reliability of the service with regular shifts in adsl line speed.

January and February of this year ( 2010 ) my line rate varied from 500 to 5000.

0 4000 4544 adsl4000 Auto 26-Feb-2010 13:19
448 5000 5696 adsl5000 Auto 23-Feb-2010 10:30
0 4000 4544 adsl4000 Auto 21-Feb-2010 10:10
448 5000 5696 adsl5000 Auto 13-Feb-2010 10:24
0 500 576 adsl500 Auto 12-Feb-2010 06:53
0 3500 4000 adsl3500 Auto 12-Feb-2010 06:25
0 4000 4544 adsl4000 Auto 11-Feb-2010 17:41
0 4500 5120 adsl4500 Auto 11-Feb-2010 17:21
448 5000 5696 adsl5000 Auto 27-Jan-2010 17:20
448 4500 5120 adsl4500 Auto 03-Jan-2010 00:00


Trying to get to the reason, its all over the place since moving to 21cn ( but not adsl 2+) seems to be impossible and the support staff demand that I remove the face plate of the the socket, place a filter in the test socket and place a new router on the line.

This does not seem to help and Im looking to migrate, to a provider that can work something out and improve the stability of the line.

Zen dont have a regrade to adsl 2+ option for my exchange

( update)
I dont accept that three different routers that I have bought and tried on the line are all faulty.


I need a bit more bandwidth for my money too and have decided to migrate, its a shame that over seven years of membership is nothing to Zen and they let me go with barely a word. MAC code given to another provider, should be on line with them next week ( march 2010).

User churn is accepted, without any attempt in retention.