ISP Reviews by Orion88

I have been a customer of TalkTalk since January 2013.
My first reaction to the Broadband service was excellent! I got 2.2 Mg speeds.
That was where the good bits stopped.
I was invited to take a 'free' TV service. (now called 'Essentials'.
Instead they upped me to TV PLUS. I had already paid one year line rental and suppsoedly £3.75 per month for BB. (This being 50% discount for 12 months in return for my year line rental)
I got my box, it was ok, just Freeview and 'TV Gift' which was some box sets.
I later discovered I was paying £15.50 per month, I asked why and was told it was just some abberation of advance paying.
I continued being charged £15.50, I protested and got nowhere. Repeatdly told that my TV 'was free'. But I was being charged?
Eventually after many months I spoke with a manager, he was grumpy but agreed to rectify.
I was supposed to be returned to 'Essentials'.
Toady I get my latest bill, I am STILL being charged for TV PLUS.
My email to customer service is as always replied to by telling me that they can 'confirm' that I am on TV PLUS. I have an actual letter from them telling me I am on 'Essentials' (but can I return my TV box?)
Frankly TalkTalk customer service is non existent. Individuals who do not understand spoken or written English and who reply in broken English.