ISP Reviews by paulxx

Definitely the best ISP I have ever had, and I came from the old BeThere before Sky bought them. Their network is excellent, and actually one reason I joined xilo is their speedtest always has a very fast ping. The network seems to be on the Daisy wholesale backbone, so you are getting business class service. Their unlimited off peak times are more generous than others for this reason - 8pm-8am. I am on fibre, and initailly had pings to the BBC of 7ms. Unfortunately, my own network router adjustments (on/off several times) seems to have kicked BT FTTC into a slower mode for now, although still about 13ms. Xilo are always very responsive over the web interface, typically in minutes or straight away - although I have not needed much help as there have been no real problems in 2 years. There was a BT network outage for a few hours a while back - and xilo gave me a significaant refund without my even expecting or asking for it. Basically your broadband is treated as business-critical, not like one of the unwashed masses to be throttled, censored and spied upon. It costs a little more, but it is well worth avoiding the risk of poor service and performance from the big ones. I have known customers be on the phone for hours to India and still not be resolved. My earlier concern about the smaller operators not being unlimited has proven unfounded, partly due to 8-8 being unlimited plus all weekend, but also 125Gb in daytime has been plenty for my large household. I'm usually way under but did go over it one month and they didn't make a fuss or even charge me. I don't see how it could be any better.