ISP Reviews by PippyR

I had been using Avonline's Twoway Satellite service for about a year without too many problems when I agreed to upgrade to their 20MB unlimited service back in February 2013, this for a hefty £70 per month. At that time they were offering the service as unlimited use with no cap. Unfortunately, Avonline along with any nod to good customer service and operational transparency parted company somewhere in 2013 with their sneakily introduced capping policy and un-notified downgrading of the unlimited accounts to a capped 60mb, which introduced a throttling policy that led to speeds plummeting.

Customer service turned into an increasing round of excuses and fob offs with never a mention that they had actually downgraded the contracted unlimited service to one which was often unusable because of the throttling that was being implemented - my download speeds are now recording at well under 1MB and I am still being charged nearly £70 per month for this! On dial up I would only get about half a meg but at least I would only be paying about £12 per month for the appalling service and speeds!

At the end of October 2013 one of Avonline's 'customer support' guys suggested that things would improve by December, if I could just hang on. Well, I have hung on guys and things have only got worse. Speeds of less than 1MB on a so called 20MB service at your prices, you really are having a laugh!