ISP Reviews by rally

Update Avonline and Tooway its got worse....

They finally fixed the UK IP problem now the unlimited product £65 per month! Has become limited to the point that it is unusable very quickly.

The Fair Access Policy was implemented by Tooway and Avonline in July. The Unlimited limit is 60GB download over a four week rolling period, (not reset at the start of the month).

When you hit that you are moved into a overfilled heavy users pool which reduces the performance to a crawl, all your web sites time out, download speeds of 100k only,yes 100k only are not uncommon, the service becomes unusable the only way to get out of the cycle is not to use the service for several days to get your four week rolling period back below 60gb.

Effectively the Unlimited service should be seen as 60GB.

Its clear Tooway have oversold the bandwidth and are now in deep trouble meeting demand. This results in an appalling service all round.

If they are to move users that exceed the secret FAP policy (which has not been published in detail)into a heavy users pool it should still meet a minimum performance level which it does not. Effectively if you hit the heavy user pool your are DOOMED!

Previous problems below....

Avonline advertise on the front page of their web site that BBC Iplayer etc will work however following the service being installed we have had no joy with obtaining a UK IP address.

The service switches from France to Italy at will and we have only been fortunate enough to have a UK ip address for two days out of over 60.

Their answer is reboot the router and if you are lucky you may get one of the UK ip addresses in the range. I have lost count of the number of times the router has been rebooted.

It wouldn't be so bad if they could supply a date when it will be fixed. The first 6-7 calls were two hours now its days and weeks.

Just go into this relationship with your eyes wide open.