ISP Reviews by ServiceStickler

Zen staff lied FOUR times on the start date of my broadband service.
I cancelled the contract on the fourth time.

The staff were English and easy to understand, which is a bonus I suppose, but that's where it ends.

Also I had to call THEM for the fourth bout of bad news - are they really that inept that they don't even realise when their promises are being broken, or is it that they just don't care??

How can a business be trusted and considered 'good' if they can't even get it right BEFORE a new customer enters into a contract?

Absolute torture.

In twelve years the service has NOT improved, contrary to the lies fed to us via glossy adverts.

When the service went down for more than a day (its gone down several times, but who wants to call these
gimps?) I was forced to call TT.
The Indian woman tried to speak in an american accent, but she was still frightfully difficult to understand and she was STILL reading, parrot fashion from her screen.

After twenty five minutes on the phone, explaining that I'm an expert in this field for 30 years, that the DSL line is active but the internet service is down, she still told me to 'try another internet browser'.
A further 15 minute call was endured, with the same antiquated crap, but to no avail.

So disgustingly poor it beggars belief - the costs have slowly risen, the service dropped out and hasn't come back, but TT insist they have fixed it. However in their text they state if it isn't fixed, call us - the call may take 15 minutes!

I've already called them twice, from my mobile for over 30 minutes total. I'd rather cut my balls off with a rusty knife than call these imbeciles again.

Go somewhere else, ANYWHERE else - when the service dies..and it will, you'll wish you'd never heard of 'BalkBalk'.