For my phone/BB package (no TV) its almost the cheapest, and their call centre is in India - pay peanuts, get monkeys. Old router slow to start up, pages slow to load and/or incomplete, daily/hourly resets, dropouts, buffering, and any queries (e-mail or phone) get the same standard 'check everything' answer, the problem is at your end of course. I have a new cable from street to house, new BT box, new cables, new filters, all to no avail. I requested a new router, fobbed off again, never got a replacement.
In desperation I bought myself a new NetGear N300 router - brilliant (so far), which was probably the main fault all along. F*** you Talk Talk, thanks for you not helping.
And they won't release you from contract if you want early termination, without paying for the rest of the term plus an admin fee. Google up 'most complained about ISP' & you'll find them top of the list.
One good point: my contract ends soon.
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