ISP Reviews by Tim777777

You are not alone if you are thinking of leaving Opal after its takeover of Nildram.
The service has deteriorated markedly and I'm off to Andrews and Arnold.

At the same time, assuming they are ok (!), I'm praying that AAISP won't get takenover for at least a few years. I don't really want to spend my time searching for a new ISP.

My experience was not so good with AAISP. In particular, they failed to resolve a problem with my BT line, and I did not find the support provided particularly helpful.

I also found they were not competitive in relation to download limits.

These problems were only resolved when I moved to Xilo, though this may be because the switch to Xilo meant using BE in my local exchange rather than BT.

In general, if a broadband supplier does not fix a recurring problem in a couple of months, it may be time to move.

And yet, the perfect broadband supplier may be forever elusive. For the first time, I have experienced a problem with Xilo - being disconnected twice when trying to contact their technical support. I can't help wondering if most small broadband suppliers struggle once they become more popular. And of course, if they are bought up by one of the major ISPs, service will usually rapidly deteriorate.

Part of the difficulties I have experienced may be due to distance from the exchange (5 km), and it would be nice to think that 4G will (eventually!) provide an answer, except that there may be technical capacity issues ...

In the meantime, I guess wasting time switching suppliers is an inevitability given that none seem to remain that good for that long ...