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The following page displays a list of all the broadband ISP reviews posted by TomL (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by TomL

 Sky Broadband (Broadband Fixed Line)
Posted: 15th Feb, 2018    By: TomL
Half Star Empty Star Empty Star Empty Star Empty Star
Unreliable hub and argumentative customer support advisers (who claim to know what your problem is even if the diagnostics say it is something else, and who are certain that everyone in the UK is replacing their phone sockets every 5 years). In addition, the speed check on the Sky website seems to come up with a different result to speed checks on other sites, more or less double the speed!

Time With Provider:
Package Name:
Value
Full Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
 PlusNet (Broadband Fixed Line)
Posted: 02nd May, 2015    By: TomL
Full Star Empty Star Empty Star Empty Star Empty Star
Heaven alone knows how this firm continues to win awards, including awards for its customer service. This firm has the worst customer service I've experienced from an ISP, and given that my last ISP was BT that really says something. I haven't seen one of their TV adverts for a while, but I have a feeling that they used to say something about being good honest Yorkshire folk. Well, nothing against all the other Yorkshire folk, but these ones are about as honest as the average politician. Their logo now incorporates the slogan "We'll do you proud". What's wrong with this is the word "proud". "We'll do you" is accurate.

To be more precise, when I first became a Plusnet customer I was lied to about the call package that I was told I had to have (I was switching both my broadband and phone line to them), then I was overcharged, then I didn't receive the correct refund. The customer service staff seemed not really to be capable of solving simple problems and were unable to give explanations. Furthermore, they were happy to pass the buck when things went wrong.

I was going to change from Plusnet after a year, but they offered me a very cheap deal. What a fool I was to accept it! Again, they overcharged me. What's more, the deal included £50 cashback, which I was told would be sent after 14 days. Again, this was a lie. Eventually, one of their incompetent staff managed to tell me it would be paid within 60 days.

I will not be with them for a third year, whatever deal they may want to offer. The staff of this firm are (a) dishonest, and probably deliberately so in order to persuade people to sign up to their services; (b) incompetent; (c) unprofessional; (d) disrespectful of their customers; (e) badly trained; and (f) ignorant. Furthermore, the senior managers of this firm appear unconcerned by the poor service that customers receive.

If you do contact this firm, don't believe what the person you speak to tells you unless they're prepared to put it in writing, and even if they do that keep a very close eye on how much they take from your bank account each month if you sign up to their services. Plusnet cannot be trusted and you have to remain alert to their habit of charging more than you agreed to pay. Otherwise, they'll do you.

Time With Provider:
Package Name:
Value
Full Star Full Star Half Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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