ISP Reviews by trfh

We have been using Xilo/Uno for so long that I couldn't remember how long it was - had to look it up. Xilo initially were excellent, both in price and support - they seem to have crashed now they are Uno.

Reason for leaving - I cancelled a hosting service paid annually, and as I didn't apparently give the notice (which I couldn't find in any contract document I had) they refused so I paid for an extra year's service which I had no need of, and no use for. I put in a ticket about it - its still outstanding now some 9 months later, and they have never answered it.

Just recently my email simply stopped. All emails on all email addresses - "no connection to server" error. When I raised a ticket with them, they said "Oh, you need a secure connection, and we sent an email to you about it 2 months ago". I looked for that email - absolutely no sign of it anywhere (not in the junk either). Easily fixed, but extremely poor support service.

Now we are moving to Zen Internet, Uno are demanding a "Cease fee" of £32. For what? Apparently it "was in the contract". The contract we agreed to was with Xilo - but Uno took over Xilo and failed to tell us that conditions had altered. We "agreed by default" apparently. All extremely poor - and I am just so glad to be able to say "good riddance" to Uno. This is not the sort of company I ever want to be doing business with.