We appreciate your comments very much but do have to make clear that you have no email hosting with us.
In regard to the cease fee, this remains exactly the same as it did prior to transfer. In 2017 we explained the terms of the transfer more than 60 days before this happened setting out that you could go elsewhere and had this period of time to decide.
As you made no request to us in this time, nor made any contact whatsoever, the transfer proceeded but as was explained in great detail at the time, your contract terms did not change; the length remained as it was as did the pricing. This still remains true today. As we made sure, no customer would be disadvantaged by the change.
The network you are moving to have generated a losing order which has generated an Openreach cease which is passed in to you, no different to what would have happened prior to transfer.
One of the team was trying to explain this to you today on the phone but unfortunately, you spoke over them and then hung up.
We will be in touch to send your original terms as well as the current terms for your peace of mind to show there has been no change as claimed.