Zen Internet led me to financial distress, marking one of my biggest regrets in switching ISPs without thoroughly examining their contract terms. Initially, I was with Cuckoo Internet, renowned in my area until I was switched to Home Telecom in February 2024. Preferring not to use Home Telecom, I researched and chose Zen Internet based on positive reviews, subscribing to their 900mbps plan. However, a change in my living situation required a move just three months later. At the new location, Zen could only provide a maximum of 70mbps due to the absence of optical fiber, inadequate for my work-from-home needs. Upon deciding to switch ISPs again due to this limitation, Zen informed me of a GBP 828 early cancellation fee—asserting it was due regardless of their inability to provide the initially agreed-upon speed. I initially negotiated to settle this fee monthly via direct debit over 15-16 months. Yet, in June, they reversed this agreement, demanding immediate full payment, which starkly contradicted their prior commitment. This situation has strained my finances significantly, as I now need to cover a substantial fee for a service that Zen cannot provide at my new residence. I strongly advise against using Zen Internet. There are other ISPs available through Openreach that might offer more flexibility and transparency. Always read contract terms closely and be prepared.
Time With Provider: 3 Months
Package Name: 900mbps