ISP Reviews by williamdeakin

19/5/2014

Unfortunately I am updating this review due to the recent problems I have been having with Xilo.

On Thursday or Friday of last week (15/5/2014 or 16/5/2014) we lost connection to our broaband service.

Since then I have been in touch with them raising various tickets and getting a fault logged on our line.

The investigation is still on going.

They have told me it is a problem with their wholesale supplier (assume this is BT?).

Currently if it doesn't get reconnected this week I am going to have to take my business elsewhere.

I will keep this updated to show their progress.



20/5/2014


We are reconnected!

Turns out it was down to human error.....the

router reset to factory defaults.


Whoops!

Thanks for your help and support Xilo.

Will





XILO are the way forward. This is the way all ISP's should be run. They know what they are doing.

I made my order on Monday 17/12 around midday and was then live with my new provider on the morning of Thursday 20/12 ( I wasn't even up went it went live - received email at around 0600hrs). The transition was totally seamless, no messing around. Just entered the new details into the router and away it went.

Vastly improved speeds than with my previous ISP AOL (or TalkTalk), I was getting speeds of around 1Mbps at peak time (1800hrs) and now I receive between 6-8Mbps, the maximum I can achieve in my area (got the old copper wires to my house you see, live in the countryside of Berkshire so not likely to see fibre for some time I feel- please help XILO!!)

However not only the transfer of services was impeccable, the support was too. The support team was their every step of the way and answered all my queries quickly and efficiently. I really did badger them and asked all sort of silly questions but they didn't seem to mind (sorry guys was sort of testing you -but you were absolutely amazing- thank you!).

All in all, I can't see you going wrong with XILO! Obviously I only know what their basic ADSL service is like as I can't get anything better where I live, but from what I have read they are doing a very good job across all their broadband services.

My advice, give them a try! I am sure you will notice a vast improvement, and if not, you can always change to another provider as you’re on a rolling one month contract! HAPPY DAYS!

THANK YOU XILO TEAM FOR MAKING THIS THE MOST PLEASANT BROADBAND MIGRATION EVER!