ISP Reviews by zombie_chris

We moved house, and ordered Vodafone Broadband Superfast 2. After we had moved in, the router got sent to our old address, and ordered another one, which pushed back the activation date by OpenReach 4 weeks instead of 2, no compensation offered either in-store or online.

We've never had anything like the maximum sync speed that they advertise and always have to claim out 15% discount. No one investigates. The last 10 days have seen our 55Mb/sec minimum speed shrink to a crawling 5.8Mb/sec, then 5.2Mb/sec with 0.8MB/sec uploads, which essentially shutdown my online backup - these are values measured with their own apps to their own servers.

Contacted tech support twice who won't do anything (Even register it as a complaint on your account) until the splitter has been plugged into the test plug on the master socket for 72 hours - despite the fault existing for 10 days.

Support offered £5 credit to our bill, and we got a 15% discount, but still nothing like even half of what they say should be the minimum. I use a VPN and can see clearly that they throttle downloads, 3-5Mb/sec without the VPN, 28-32Mb/sec with. Avoid.