We are sorry to hear of this fault which meant the line was only working on two days. This is what is called an 'early life failure'. We must however stress that is it necessary to actually report a fault, and had you done so we would have arranged a BT engineer. Sadly BT do not normally go out at weekends for this type of fault. We can, however, accept fault reports by sms and irc and email even at weekends. The early termination charges apply as you ceased the service after only six days because you are moving. This is very clear in the terms and reflects the fact that we have costs in providing the service.