I have been with a number of ISP's in the UK over the past 20+ years and switched to AAISP due to their focus on no filtering, no traffic shaping and UK based customer support.

The PROS: The Customer Support is very good, UK based, and I feel about as good as you will find anywhere. Compared to BT (who are India based and truly frustrating), AAISP really does get an A* for customer support. Their monitoring tools are also excellent and available to each customer which is helpful for those of us more technically inclined. The SPEED is AVERAGE and comparable to what you will get with most other providers, the limiting factor being the BT Kit from your house to the Exchange.

The CONS: This is a very Technology Guru type of company where the staff are all focused on offering the latest VOIP, ipv6 and other technologies but they tend to miss the point that the Customer is King and the Customer's Needs are First. Bandwidth is metered and I have mysteriously gone from 50GB/month to 100GB/month to 200GB/month and now after 9 months its gone up to 300GB/month -- they keep charging me for more and more so my total monthly bill is a horrendous £65/month or so. SUPER EXPENSIVE SERVICE and very annoying that I mysteriously keep running out of bandwidth. When I phoned them they just said its my problem and I they said they would be worried if they were using this much bandwidth at home! NOT HELPFUL and a bit of a caustic tekkie attitude by some of their staff. This is not a customer focused company but a technology bells and whistles focused company. I am switching to Virgin Cable as soon as my one year is up and I move into a Virgin area.

I believe this is a very fair and balanced review. In Summary, SUPER EXPENSIVE, your monthly usage mysteriously grows over time (they claim this is not them doing it), and a bit of an arrogant tekkie attititude with some of the staff who assume everything is your problem when you call. There are better ISP choices out there who are more customer focused and have UNLIMITED Bandwidth -- like Virgin. Go for Unlimited Bandwdith always - is the lesson I've learned. Something very strange with how my bandwidth mysteriously goes up by 50GB every month and they make more and more money off of me every month!! ?????? Am suspicious.....