I recently changed to Avonline (Avanti to be precise) and the system works really well (allowing for the satellite lag), the staff are UK based and friendly and seem technically competent but.....

and here is the major problem....

NOBODY ANSWERS THE PHONE!!!!

I must have called their tech support line a douzen times only to be told I am 'next in line' to be answered and 20 minutes later they still haven't answered the call, I e mail them and ask them to call me and nothing!

How can they run a tech business where they cant provide enough staff to speak to customers? It is utterly useless and puts their customer service performance on a par with E.on, EDF Energy or god help us BT.

What a shame.