I have been with these guys for 3 years and they are just the worst for service. The 20mb speed they promise is very rare and when I called to complain a while ago pointing out I was getting under 2mb I was told "well we do say up to 20mb".

When I told them I wanted to leave them. My speed dropped to under 3 and has been there ever since. I asked for details of my data usage last month 3 times and have received nothing. I was told to send them a mail to cancel my connection and someone from their disconnection team would contact me. Nothing.

They have no concept of customer service. I was actually laughing reading their Triple Guarantee drivel on the website.