I moved to BT Infinity 3 months ago, from Sky Fibre connection. I'd been happy with the Sky connection as it was fast and stable, however BT were offering double the speed for a fraction more per month.

Sadly, BT have not been anywhere near as good as Sky in terms of connection reliability.

The speed is excellent when it's connecting, however I've found the connection has suffered drops - several disconnections every day, compared to around 4 that I could remember in two whole years with Sky.

I contacted BT to complain and they said the line came back OK, so it must be an issue with the Home Hub 5. So they sent me another one, and said this would resolve the issue.

The second Home Hub 5 was even worse. The number of disconnections stayed the same, however now I could no longer connect my Xbox One to the router via Wi-Fi. No matter what I tried, including a power cycle on the console and restarting the router, it would connect by say there was no internet connection. In addition, mobile apps such as the Facebook app would no longer refresh.

Happily, following a further complaint, BT have allowed me to leave 3 months into a 12 month contract without an early termination fee, and I am heading straight back to Sky.

With this I have learned how true the old saying it, if it ain't broke, don't fix it.

I am grateful they are allowing me to break the contract without a penalty, however the reliability of the service they have provided was simply unacceptable.