ISP Reviews by kevhamster

I moved to O2 from Titan-ADSL purely as a financial decision - my Xbox Live use was putting me over my usage allowance and it got expensive!

I've been with O2 for a few months now and have found the service to be excellent.

Speeds have mostly been excellent, around the 7Mbps down and 1Mbps, with a fast ping speed, except on a couple of occasions when technical issues have caused a severe downgrade in service. I can only remember this happening 3 times so far, however.

I'm paying only £7.50 per month (as I'm an O2 mobile customer), for a fast service that does genuinely appear to be unlimited. I do a lot of online gaming, and watch a lot of video online and I've never had as much as a warning under the advertised fair use policy.

And contrary to some other experiences shared by some of the more recent reviews, I've had no issues with online gaming at all.

The techincal support is nowhere near the level of Titan (who to be fair are exceptional) but far better than AOL or Toucan ever managed. And for £7.50 per month, I'm not complaining at all.

Highly recommended.

I moved to EE from O2's Home Broadband, which I had been very happy with. O2 was switching to Sky, and as I wanted to upgrade to a fibre connection it seemed like a good time.

I was tempted by EE primarily due to their low price (at the time) to other fibre connections.

Bad move!

Firstly, I was charged a £50 connection fee, when it was supposed to be free. They apparently couldn't refund me, all they could do was to reduce my next two bills accordingly. Never mind I hadn't budgeted for an extra £50 to come out that month!

Then, the connection. Well, frankly it's rubbish. Constant disoonnections. Downloads and video streaming stopping partway through for no good reason.

Want to do online gaming? Good luck. Occasionally you'll get a session where you can play without lagging out the entire game for you and the other players. That's if it doesn't disconnect for no good reason.

Want to use P2P technology for anything? No chance if it's during peak hours, as due to EE's traffic shaping, you'll get download speeds of 0.5kb per second.

Not to mention, tech support is based abroad and is frankly hopeless. If their script doesn't allow for your issue, then you have no chance of getting it resolved.

Due to the issues I've had, EE have given me my MAC code and allowed me to disconnect without the usual fee only 9 months into my contract with them (18 month contract). In fact, giving me my MAC code is the only thing they've managed to do without any hassle or errors.

EE is a terrible ISP. Avoid at all costs.

I moved to BT Infinity 3 months ago, from Sky Fibre connection. I'd been happy with the Sky connection as it was fast and stable, however BT were offering double the speed for a fraction more per month.

Sadly, BT have not been anywhere near as good as Sky in terms of connection reliability.

The speed is excellent when it's connecting, however I've found the connection has suffered drops - several disconnections every day, compared to around 4 that I could remember in two whole years with Sky.

I contacted BT to complain and they said the line came back OK, so it must be an issue with the Home Hub 5. So they sent me another one, and said this would resolve the issue.

The second Home Hub 5 was even worse. The number of disconnections stayed the same, however now I could no longer connect my Xbox One to the router via Wi-Fi. No matter what I tried, including a power cycle on the console and restarting the router, it would connect by say there was no internet connection. In addition, mobile apps such as the Facebook app would no longer refresh.

Happily, following a further complaint, BT have allowed me to leave 3 months into a 12 month contract without an early termination fee, and I am heading straight back to Sky.

With this I have learned how true the old saying it, if it ain't broke, don't fix it.

I am grateful they are allowing me to break the contract without a penalty, however the reliability of the service they have provided was simply unacceptable.