I pay for upto 16.0mb from BT I receive only 1.0mb I have also lost broadband completely, so the last thing I would do is go with this company.

I understand that every area and exchange will differ in its output, but BT have spread themselves very thin and as a result there is a massive number of congested exchanges, so at peak times 6pm - 11pm and all weekends you will be in the slow lane.

They are not easy to contact and once you do get through to someone you can understand they are bordering on being rude and sarcastic.

If you try and be herd via their forums then forget it as they have that base covered also,
They move your post around in their forums to suit themselves and to hide your complaints with-in a web of old post.

They also use India call centres that will send you mad if you ever do have to phone them.

The worse thing I ever did was to let this cowboy company be my isp. all they provided me with was a headache and frustration.