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The following page displays a list of all the broadband ISP reviews posted by SimonF1 (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by SimonF1

 John Lewis Broadband (Broadband Fixed Line)
Posted: 24th May, 2014    By: SimonF1
This company is truly shameful and i would stay far far away from their broadband service.

I joined them on the 25th April and my activation date was 13th May, But on the 13th no bb so i contacted them and they said sorry it should be active by the 14th but that didn't happen so after a long time on the phone and a lot of messing about with routers and passwords they finally said they would send out an engineer the engineer never showed so JL (john Lewis) said they re-booked the engineer but again no show this happened 4 times and was escalated 3 times during that time, any company that escalates your problem more than once is not to be taken seriously. I phoned this JL up and canceled my account today due to the fact they are useless and have done nothing but waste my time i was in my 30day cancellation time by 1 day, but i cant seem to get any of my money back that they took up front. They are also sarcastic as soon as you request a cancellation.

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 BT (Broadband Fixed Line)
Posted: 25th Apr, 2014    By: SimonF1
I pay for upto 16.0mb from BT I receive only 1.0mb I have also lost broadband completely, so the last thing I would do is go with this company.

I understand that every area and exchange will differ in its output, but BT have spread themselves very thin and as a result there is a massive number of congested exchanges, so at peak times 6pm - 11pm and all weekends you will be in the slow lane.

They are not easy to contact and once you do get through to someone you can understand they are bordering on being rude and sarcastic.

If you try and be herd via their forums then forget it as they have that base covered also,
They move your post around in their forums to suit themselves and to hide your complaints with-in a web of old post.

They also use India call centres that will send you mad if you ever do have to phone them.

The worse thing I ever did was to let this cowboy company be my isp. all they provided me with was a headache and frustration.

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