I\'ve been called round to fix numerous problems by BT Broadband customers.

It\'s a joke! Really!

IMHO their network engineers are just not competent. Everytime it\'s the same...

- The router is configured fine.
- The initial connection to ADSL works.
- The PPP negotiation fails (so nothing works).

You pay for a long call to india where a guy first tells you to contact the router vendor, then does a load of line tests, eventually admits it\'s their problem and gives you some utter rubbish excuse (congestion seems to be a favourite of theirs).

I\'ve been helping a guy who has NO internet connection for over a week now.