I have been with this ISP since November 2004, when I first had my property enabled for ADSL. Overall BTY is ok, with decent speeds and very little downtime and this is similarly true for their POP and SMTP servers, I can only hope that ZEN remains as reliable as this, as I will miss it hehe. However there's the matter of their software...overall pretty shoddy, and loaded with useless programs, I uninstalled that after not using it. Finally their tech support is useless since they outsourced to India, if you have problems... forget it, they stick to their scripts pure and simple. Migrating to Zen tomorrow, bye bye BTY!