I am an early adopter of ADSL with BTBroadband since April 2001. In late October 2006, I requested a move from one telephone line to another telephone line - both located at the same house. On November 3, Broadband was turned off on the old line. 4 weeks later, they still have not completed the connection on the new line!
They cannot implement basic telecom/IT good practice, i.e. when migrating a system, ensure the new system is fully operational before switching off the old system!
Don\'t touch with a very long barge pole they are technical imbeciles.
No customer services, Front Line and Line Fault Technical help are useless.