I had BT Total Broadband for a year. For the first month I got no more than 100kbps, over this period I made over 30 calls and 5 complaints to their pointless Indian call center. Was never properly sorted out despite 5 new hubs and and engineer visit.

My contract was up so I asked for my MAC code to migrate. Suddenly I am being called by UK call centres offering me new state of the equipment and big reductions in my monthly payment. Then they offered me BT Vision, when I accepted they told me I coudnt have it due to my line speed.

You get UK staff when they want your business then you get binned off to India when you have a problem.