I'm one of the great V21 'unwashed' and decided to try Firefly after reading the reviews. I'm delighted! The connection was seamless and the support is first class. The speed is excellent and consistent. All in all, one happy bunny. Highly recommended! 2010 update. Firefly offered a swap to ADSL2+ for free and at the same price. My speed was a various 4-5mb. Now after some very satisfying customer service I have a consistent 13mb. Bloody marvellous! I've switched to their telephone service which includes line rental. Smooooth service and restored my faith in proper caring companies. Swap, you'd be daft not to....