Appalled with servive so far. Have had no internet since Christmas eve and now the 3rd of Jan. First they said it was definitely an external fault . Estimate four days for an engineer to come out. Nearly a week later they decide the problem is that the router they provided is faulty. Estimate couple of days for delivery of a new one. Several days pass and no sign of the replacement. No internet for over a week, preventing me from getting work done, missed skyping overseas family on Christmas day, use laptop for TV so no TV either. Extremely annoyed and doesn't feel like plusnet feels any sense of urgency to resolve the situation. Would not recommend Plusnet.