I was with Plus net as my first broadband company when I moved out of my parents house. They seemed really good and I loved that they were local. After a few years, the service seemed to go downhill massively and I learned that they'd been snapped up by BT! My mum and dad were with BT and their service was horrible, and I started to get more of the same. It was faulty a lot before I left and I had a really long wait on the phone to try and fix it. I was even hung up on a few times. Never going back to them again - even if they are cheap.

My ISP Origin broadband just offered me a cheaper deal than theirs anyway and they're also Yorkshire-based. It's been a far better experience than being with one of the big companies. I completely blame BT by the way; they shouldn't be allowed to trade under other names to effectively fool customers who wouldn't normally go near them.