I would avoid Plusnet at all costs. Recently tried to sign up and had terrible customer service. Router did not arrive; every time I tried to call I was told the current wait would be 45mins+ to speak to customer service; took 14days to reply to my email and then send a standard reply telling me to call them!

I made the mistake of paying upfront for line rental too. Call me a cynic, but I'm pretty sure they didn't send my router so that I couldn't cancel within 14days of ordering as per the Consumer Credit Act...