I had PlusNet Phone and broadband activated on my daughter's line at the beginning of the month. Couldn't be more pleased with the way it went. Sign up was very easy and straight forward, I was advised of activation date and ordered their router.

Everything went perfectly, I received no less than 15 emails and text messages confirming each progressive step along the way. Router arrived on time and was easy for her to set up.

Had an email saying the phone was now working, checked and it was indeed working. Had an email the next day saying the internet was connected, checked and it was.

The only issue at all (if I were being picky)was the "auto Broadband connection wizard" failed to work, no big surprise there (should have just done it manually). A quick call to Tech support had it sorted in no time though.

Customer services appear friendly, efficient and professional, can't fault them. The line is very stable even though it's still in the first 10 days. The router reports that the Line was synced at 19mb initially and is now reporting 21mb, not sure how that works when it's supposed to be "up to 16mb"? I knew it would be good as she lives very close to the exchange, with an attenuation of 11db, Not that I'm complaining you understand!

All round a thoroughly pleasant experience. Thank you PlusNet.

If anything changes I will of course update this review, but as of now, 10/10.