I\'ve been with Metronet since Oct 05 and had absolutely no problems till they were taken over by Plusnet. Since then I had the odd intermittent outage which gradually got worse and worse and now sometimes lasts for days on end, usually over the weekends when you cant contact them.
You can never get through to their customer service by phone, a recorded message always says its busy and doesnt give you a chance to hold on and wait or leave your details for a call back. You have to use their \"Contact Us\" page on their website, and it takes a number of days for them to respond.
Such a pity a good ISP has been dragged down by being taken over