When i joined Metronet 3 years ago the service was great, but enough about that they are crap, attitude stinks if you can ever get hold of them, they always say the fault is yours and nothing to do with them, ask them if they will compensate you by means of extra bandwidth or something answer is NO NO NO NEVER in a million years. They are not even cheap any more. My advise is if you like paying for no service and bad attitude and like to sit in phone ques for hours, the metronet/plusnet is the way to go. If you want to use the internet then anyone else will do.