Joined iDNET in December 2006 from Tiscali and had spoken to iDNET before joining to get some advice about the line speed problems I was having. The action plan that was suggested to me before I joined was instigated following the 10 day settling in period for my local exchange connection. IDNET have taken the matter up with BT on two occasions on my behalf. The problems with the slow web page loading appears to be with line contention out of the exchange and I am going to take this matter up with another body to get the matter resolved. IDNET have demonstrated friendly, first class customer support - very rare these days!