Up until quite recently I had no real reason to be dissatisfied with this service however a recent issue has left me utterly fuming.
I purchased a NAS which I should be able to access remotely via the internet. Part of the set up involves the NAS set up utilities uploading a set of firewall rules to the ADSL modem/router, however to do this, it has to be one supported by the set up program. Sky's isn't.
I purchased a new ADSL router which was in the program's list however Sky refuse to release the user ID and password the modem needs to access their service.
I decided to leave their service and move to one that not only makes the information needed known but is happy for their customers to use their own ADSL routers. When I told Sky, I was informed that I was still under contract with them, having had an amendment on my account 5 months ago, and that it would cost me £356 in early termination fees - the remainder of the contract will only cost me £160.
Need I say more?