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itguru's Review for Sky Broadband

 Sky Broadband (Broadband Fixed Line)
Posted: 21st Mar, 2014    By: itguru
Full Star Full Star Half Star Empty Star Empty Star
Title: Migrated from BE to Sky beware!
I am one of many who will have been migrated from Be Broadband which was honestly the best ISP I have ever done business with. It's such a shame we have lost another great ISP.

Anyway, as I'm not currently able to afford to migrate somewhere else, I found myself getting migrated to Sky. Going from a 12mbps connection with BE to a 16mbps with Sky. My ping for gaming has gone up from 7ms to 23ms. Speed wise I'm fairly happy, but not when I got an email this week charging me for £45! Normally my bill is around £22/23 mark. I noticed it appeared, according to the bill that I had been charged twice for both my line rental and actual broadband service and the fact I don't have Sky TV. Charging me twice again. Thank you Sky!!!

So I called up the Sky Service center who was nice enough, but when he explained that Sky charge you two months in advance in case you leave!!! WTF?!! I told him I had never ever heard of an ISP doing that sort of disgusting thing in order to force me to stay or force me to leave. I think as far as aggressively making any Ex-BE customers or even Sky customers is absolutely disgusting customer service!!! Once I am able to leave Sky, I will leave! I recommend anyone who has any sense to do the same! Like I said, I've had great speeds, can't fault the service, but the billing account arrangement is terrible! Possibly the worst ISP out there for imposing charges to a customer.

Time With Provider:
Package Name:
Value
Full Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Full Star Full Star Half Star
Support
Full Star Full Star Half Star Empty Star Empty Star
Services
Full Star Half Star Empty Star Empty Star Empty Star
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