I am with Sky though not for long. Sky well what can I say. Cheap ISP yes good ISP err that would be no.
If I ever wanted more than basic mail from an ISP I would not be with SKY. Do they shape/manage traffic well the answer to that is simple yes as does Virgin and this would be on all their packages.
Customer Service/Technical hmm trade description act really. Technical advisors have on a scale of 1-10 a skill of 2. The technicians and I use the word very loosely have a very very basic skill set. If I phone to query a problem a scripted answer is going to be of no use to me.
I am CCIE certified so generally most explainations offered to me insult my intelligence. SKY make a great deal about being unlimited and unmanaged but this is just plainly untrue. Dropping connection is common on sky and at peak times more so. Highly populated poorly managed ISP.