I've just moved to an area which is not enabled for Sky's network. If you're one of the 1 in 4 Sky broadband customers who are on Connect, you should be thinking of leaving, as I am.

If you are on a Sky LLU exchange, I can't recommend it highly enough. No packet shaping, completely unlimited usage, rock solid connection. Fantastic. At my old address I got a solid 14 meg, with download throughput very close to that at all times of the day, and the connection would go for weeks without dropping. The Sky router does the job but it's not great. 5 minutes of research will provide you with the tools to obtain your password so you can use any router you like. It's against Sky's terms and conditions, but I wouldn't believe any scare stories about being cut off.

Now I'm on Connect, and it's nigh on unusable. I'm stuck on a line profile much lower than my router's sync speed, packet shaping makes it even slower, and I'm being throttled at peak times because of the horrendous fair usage policy - although the allowance is 40GB a month, this is actually measured daily. Go over 1 gig in a day? You will be throttled the next day. I can't believe how bad it is. I grudge paying £10 for it (I'm on an offer) let alone £17.

The support is a mixed bag, I never needed it when I was on the Unlimited package. It seems Sky have very little control over Connect's shortcomings. If you can get through to someone who knows what they're doing you might be OK.