Only gave 5 for support because, so far, it\\\'s just worked. Everything happened exactly to schedule just as the knowledgeable chap from sales said. I just plugged the modem in and off it went without any setup whatsoever. Even the wireless works without setup. It\\\'s so fast (go for the Max) and gives me about 13 to 14 Mb/s at any time of day or night. There\\\'s no congestion and is between 2 to 40 times faster than my previous ISP. The FUP is rumoured to be about 250 MB per month, which is about 40 times as much as I used to have. Costs only ?10 per month. Four months later and I\'ve had no trouble, very few CRC\'s, etc and it\'s rock solid.