It\\\'s been 5 weeks since I should have been online and I\\\'m still waiting. They stick with an excuse till they can\\\'t justify it anymore and then move to the next. They never call back (although several managers I spoke to promised to provide feedback within a certain time limit) and it takes ages to get someone on the phone. I can honestly say that after waiting all this time, I still have no clue when I\\\'ll get online, mainly because they told me they have no clue how long it will take! Before deciding to offer a service, any respectable company should ensure they can offer a minimum standard of service. This is not the case with Sky.