I signed with Sky from Plusnet in December and was connected on time. The service was not particularly fast, but I\'m a light user so it didn\'t bother me.

On 14th January, my phone line and broadband went down. The phone line was restored in 24 hours. The broadband never came back. Just when you need help most, the SKY service is at its worst. The support staff are poorly trained. The calls are expensive and long. Responses are slow. After 5 weeks of fruitless calls and emails, I migrated to another ISP. Read your contract. If you are disconnected they can charge for reconnection even if it\'s not your fault and you still pay the monthly fee!