Supanet is a company that will never let you cancel without some sort of payment whether it be due to them or not.
They have hounded us for, what they term as, a late payment fee when all fees are up to date. They even tried to charge us for putting the router back I to stock when we paid for the router in the first place. BUT why is there a re-stocking charge OR is this just another way to get a parting payment from you ??
I would not touch this company with a barge pole and God help you if you get involved with them