SUPANET www.supanet.com
Crapnet more like !
I have been with this company 3 months.
I am paying for an 8MB connection and am only getting 2.8MB ( previously got 6.5MB with last provider )
Secondly, I had no connection last week so phoned tech support who went through my computer with a fine tooth comb.
Call was charged at 50p a min and lasted 13 mins
No problem found, I was told to restart my router and if I still had a problem to call customer services - which I did !
THEY told me there was a problem with BT and no customers could connect.
They refused to refund my support cost of over ?6 and I have had no reply to my official complaint
TODAY a week later - no pop3 email from 8.20 this morning when I first tried
Problem is still ongoing at 15.50 some 4 hours later
WHY ARE THESE PEOPLE ALLOWED TO GET AWAY WITH IT ?