I have been with these guys for about 3 years. Within that time the service was appalling. I moved from the 1mb package to the 8mb service with the promise all these problems would be fixed. After that things got even worse with download speeds of 200k with ping times of 200 and connection drops every 30 minutes or so. This went on for 3 months with the complete idiots blaming everyone but themselves. Then on the day of my cancellation Supanet admitted it was there network and the problem could not be fixed. I cancelled immediately and am now facing a ?200 bill for breaking contract. Please do not use for your own insanity.