If I could give a lower score for cost, service and support I would

The first 6 weeks of the contract involved connection speeds less than dial up - for the remainder of the contract the service was down on a frequent basis

SERVICE AND SUPPORT ARE NON EXISTENT - THERE IS ABSOLUTELY NO COMMUNICATION TO CUSTOMERS - This is to the point you it was virtually impossible to get through to any department, even though there were massive problems the support department managed to feign ignoance to any issue

IF YOU USE THIS ISP YOU ARE ASKING FOR TROUBLE

THE WEBMAIL IS CRAP AS WELL